Legal
1. Terms of Service
By accessing or using the Novadek website, you agree to comply with and be bound by the following terms and conditions. If you do not agree, you may not use the website.
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Products: All products listed on this website are subject to availability. We reserve the right to modify or discontinue any product at any time.
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Pricing: Prices listed are in United States Dollars (USD) unless otherwise stated. We reserve the right to update prices at our discretion.
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Order Acceptance: We reserve the right to reject or cancel any order for any reason.
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Intellectual Property: All content on this website, including images, text, and graphics, is the intellectual property of Novadek and may not be reproduced without written permission.
2. Privacy Policy
What Information Do We Collect?
We collect personal information such as your name, email address, shipping address, and payment details when you place an order or create an account.
How Do We Use Your Information?
- To process and fulfill your orders.
- To send updates regarding your purchase.
- To improve our website and services.
Third-Party Services
Your information may be shared with third-party services (e.g., payment gateways and shipping providers) to process transactions. We ensure these services are compliant with data protection regulations.
Your Rights
You have the right to access, update, or request deletion of your personal data at any time. For inquiries, contact us at [email address].
3. Refund Policy
Returns and Refunds
We offer refunds or exchanges under the following conditions:
- The product is defective or damaged upon receipt.
- The request is made within 5 days of delivery.
Process
To request a refund or exchange, please contact us at dhiren@novadek.net with your order number and photos of the issue. Approved returns must be sent back in their original packaging.
Custom Orders
Custom orders are non-refundable unless the product is defective or the specifications were not met.
4. Shipping Policy
Processing Time
Orders are processed within 1–3 business days. Custom orders may take longer based on complexity.
Shipping Methods
We offer postal service and express courier options. Delivery times vary by location.
Customs and Duties
For international orders, the buyer is responsible for any customs fees or import duties.
5. Warranty
Our products come with a limited warranty against manufacturing defects. This warranty does not cover damage caused by improper use, installation errors, or normal wear and tear.
For warranty claims, please contact us at info@novadek.net.
6. Contact Information
For questions or concerns regarding our policies, please contact us:
